
Base Labs Shop protections
›
We support these payment methods. Your payment information is encrypted and never shared.
COMMON Q&A
1. Why buy all three concentrations at once?
Most people don't know which concentration suits them before they start, and routines change. Having all three on hand means no second order and no guessing at checkout. Consult your healthcare provider on which is appropriate for you.
2. Which one should I use first?
0.9% isotonic is the standard and the concentration this device's performance figures were measured with. It's the natural starting point unless your provider has advised otherwise.
3. What's the difference between the three?
0.9% is isotonic — it matches the salt concentration of the body's own fluids. 3% and 7% are hypertonic, carrying progressively more sodium chloride. Same two ingredients, same sterile format, different concentration.
4. Do I need to clean between concentrations?
Yes. Run a full 5-minute Cleaning Mode cycle before switching so no residue carries over.
5. What can I put in this nebulizer?
Saline solution only. Do not use medications, essential oils, or thick, oily, viscous, or cloudy liquids — they block the mesh plate and stop the device from misting.
6. Do the vials fit the nebulizer cup?
Yes. Each vial holds 5ml and the cup takes up to 10ml, so one vial fills it with room to spare.
7. How long will 75 vials last?
One vial per session means 75 sessions. Duration depends on how often you nebulize.
8. Can I save an open vial for later?
No. These are single-use vials — once opened, sterility is broken. Discard any unused portion after each session.
9. What's the difference between High Flow and Low Flow?
High Flow runs a 10-minute session at higher output — press once. Low Flow runs 20 minutes at a gentler output — press twice. Manual Mode (press four times) mists only while you hold the side button.
10. Can more than one person use the device?
It's intended for single-person use. Children must use under adult supervision.
11. What does the warranty cover?
The device carries a 1-year limited warranty. Saline vials are consumables and aren't covered.
12. Can I subscribe to saline refills?
Yes. The device is a one-time purchase, but saline vials can be set to recurring delivery at any concentration — and you can switch concentrations on any future delivery.
