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Orders & Support
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Shipping & Returns
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Product Info
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Partners Program
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Support FAQs
Orders & Support
Who is Base Laboratories ?
Base Laboratories is a Los Angeles, CA based pharmaceutical company, specializing in over the counter health, wellness and cosmetic products.
Where is Base Laboratories based out of?
Our corporate offices and design and formulation headquarters are located in Los Angeles, CA. Our manufacturing plant is located in China. Our factory is GMP certified and FDA registered.
What is your return policy?
We offer a 30 day money back guarantee for any reason - simply email us or call us for a return and we will get it processed for you. We stand behind our products 100% and need you to be satisfied with it.
Who develops your products?
All Base Laboratories products are original formulations created by our company. We are not a white label company. All of our formulation go through a rigorous R&D and improvement process. High quality ingredients, Effective formulations, High quality control and safety are our first priority.
Are your products FDA approved?
Both our products and our factory are FDA certified and registered. Our over-the-counter pain relief topical creams have an NDC number which means it follows FDA guidelines per specific monographs. Our cosmetic creams and sprays follow all cosmetic use guidelines set up by the FDA.
Do you use animal products or conduct animal testing?
No, all of our products are cruelty-free, and do not contain any animal products.
Do Base Laboratories creams contain parabens or SLS?
No our products are free of parabens and SLS.
Do you offer wholesale pricing?
Yes we do. In order to be considered for a wholesale account please email us information about your boutique or shop over to asaf@baselaboratories.com
Do you offer private labeling ?
Yes we do. In order to be considered for a private labeling account please email us more details about your request over to asaf@baselaboratories.com
Support FAQs
Shipping & Returns
Is reselling on Amazon and 3rd Party E-Commerce platforms allowed?
No, we strictly prohibit reselling our products on Amazon and other 3rd Party E-Commerce platforms. We appreciate your understanding and cooperation in adhering to this policy.
Do I need a special wholesale login to access wholesale products on your website?
No, you do not need a special wholesale login. You can simply sign up and use your regular client account to access our wholesale products. Once you log in, you will be able to browse and purchase from our wholesale kits specifically designed for our wholesale customers.
What payment methods do you accept for wholesale orders?
We accept various payment methods for wholesale orders, including credit/debit cards, bank transfers, and PayPal. During the checkout process, you will be presented with the available payment options to choose from.
What are the shipping options for wholesale orders?
We offer a range of shipping options for wholesale orders, including standard ground shipping, expedited shipping, and freight options for larger shipments. The specific options and associated costs will be displayed during the checkout process.
How long does it take to process and ship wholesale orders?
We strive to process and ship wholesale orders promptly. Generally, the processing time for wholesale orders is between 24 to 36 hours. However, please note that the exact processing time may vary depending on the product availability and order volume. Once your order is confirmed, we will provide you with an estimated shipping date. Shipping times will depend on the shipping method selected and the destination.
Do you ship internationally?
Yes, we offer international shipping services. However, please keep in mind that additional customs fees, taxes, and duties may apply depending on the destination country. These charges are the responsibility of the buyer. We recommend reviewing the import regulations and associated costs specific to your country before placing an order.
What is your return policy for wholesale orders?
Our return policy for wholesale orders may differ from our regular customer policy. Please refer to our wholesale terms and conditions or contact our customer support team for detailed information regarding returns, exchanges, and refunds.
Can I request samples of your products before placing a wholesale order?
Yes, we understand the importance of product quality and offer the option to request samples before making a wholesale purchase. Please contact our sales team to inquire about sample availability and any related costs.
Minimum Order Quantities (MOQ)
We have set minimum order quantities for our wholesale bundlers. If you require a larger quantity than what is available in our wholesale bundlers, please contact us directly. Our team will be glad to assist you in purchasing the desired quantity for your order. Note: If you have any additional questions or need further assistance, please feel free to contact our customer support team. We are here to help you!
Support FAQs
Product Info
Do you offer Free Shipping to the U.S.A?
Yes we do offer Free Shipping via USPS in the U.S.A.
How fast do you ship?
All orders ship within 1-2 business days. Generally we strive to ship the same day or next day at latest.
Do you ship Internationally?
Yes we do. Please input your address and shipping options will populate.
Can I return the item if I am not satisfied?
Absolutely we have a 30 day money back satisfaction guarantee please reach out to us at cs@baselaboratories.com to initiate your return.
Support FAQs
Partners Program
Who do I contact for program-related questions?
Feel free to email your inquiries to mesa@baselaboratories.com
How long does it take to get accepted into the program?
We aim to review applications promptly, typically within 24 to 36 hours of submission.
Do you provide free products?
Yes, we offer free products to our partners.
How do we receive payments?
You'll receive your commission through PayPal, Zelle, or Venmo. Please ensure your contact information is accurate.
What is the difference between a discount code and an affiliate link?
Both serve the same purpose but in different ways. A discount code is entered at checkout, while an affiliate link directs customers to the Base Labs site and automatically applies your discount code at checkout. This allows us to track your sales and provide you with commissions.
What are the benefits of joining our influencer program?
Enjoy complimentary products and earn a generous 20% commission.
What types of content are you looking for from influencers?
We're interested in "how to" videos that showcase our products.
Can I collaborate with other brands while being part of your influencer program?
Yes, you're welcome to work with other brands concurrently.
